In the context of the contract, "we", "us", and "our" refer to defaultvan.co.uk and/or its subcontractor responsible for executing the contract. "You", "your", or "Customer" refer to the sender/receiver or any third party that may have signed the contract. These terms and conditions take precedence over any oral or written agreement as a signed contract. By giving defaultvan.co.uk permission to ship your goods, you have accepted their terms and conditions, which cannot be changed or altered without their consent. These terms are reasonable, and if any part of them is breached by the Company, they undertake to compensate for any inconvenience caused. Please read all the points below to understand the whole process clearly and easily.
It is important to provide accurate names, addresses, and telephone numbers to avoid delays or failed orders.
1.1 Confirmation:
defaultvan.co.uk will send a text message or email to confirm the date of collection/delivery. They require confirmation of the customer's availability a day before the scheduled date, and any changes to the addresses, date, or time must be made no later than the day before the collection/delivery date.1.2 Failed collection/delivery attempt:
If the customer is absent or the goods are not ready for collection, a missed collection entails delivery rescheduling. There is a surcharge for failed delivery when the time agreement is breached by the recipient.1.3 On arrival:
All items should be prepared for transportation, including disassembly if possible, as the company does not provide assembly/disassembly services. They do not connect/disconnect household appliances and electronics, and all appliances must be disconnected and drained before the courier's arrival. The company will provide a 3+ hour time slot of arrival beforehand, and the customer should be present within the agreed time. The driver will only wait for 10 minutes within the agreed window before accepting the next job.defaultvan.co.uk requires a detailed and accurate written description of the order
In case, your order is bigger or heavier than described, we are entailed to change your job plan (date or time) and, subsequently, the quote (price).
Bubble wrap provided for extra charge on request in advance notice
Drivers do not go in to houses as they are not responsible for any damage or injuries to themselves or customers within the property.
Drivers should not be persuaded/forced to go inside the property.
This is a front door service only. You should find alternative help to proceed moving the items on your property.
2 person service is available with advance notice and surcharge.
To proceed with your order delivery, please advise the payment option you would like to use to pay off the outstanding balance. We accept cash upon collection/delivery or bank transfer. IMPORTANT! We do not deliver the order without the payment received; bank transfer that needs to be done a day before arrival unless cash upon arrival. Business clients will receive an invoice that must be paid within a week of receiving the document. Any outstanding balance for business clients over a week will include a surcharge daily.
We are fully insured with goods in transit and public liability. The items are protected by straps and covered with blankets, which are included in the base price.
Force majeure are the circumstances beyond our control (weather conditions, traffic delays, customers’ delays/accidents, technical issues with transport) allowing us to modify our services despite the agreements. Any delay, incomplete or non-performance of duty due to force majeure causes should not be treated as breach of contract.
All cancellations from your side must be submitted to our customer service team with full detail as to why the service is no longer required. We reserve the right to terminate the above agreement if:
If you fail to take delivery on the date agreed, we will rearrange once more by our then we reserve the right to charge for any subsequent deliveries.
If you do not understand any clause or you require more information, please contact our customer service team and we will be happy to assist you.
Courier services exclude the following surcharges (where applicable) Ex Vat
The charges below apply to Waiting Time incurred at the collection and delivery addresses. All bookings are GPS Tracked with a real-time log of the drivers arrival time, calculated route, and arrival time at delivery point. Waiting charges apply from when drivers arrive at the collection/delivery address.
Manual Labour Charge for Loading/Unloading. Charges are applied each location
Where collection or delivery involves a parking charge, or delivery inside the London Congestion zone, other road tolls or any of the above. These would be added to the final charge. All services where unforeseen charges are incurred in the delivery process are known as ‘chargeable extras’ and are normally added at the end of the booked service. Charges as above exclude Vat.